Right of withdrawal & Cancellations

As mentioned in our Terms & Conditions, Boss Furnishings Ltd offers customers the flexibility to cancel their order in certain circumstances.

Our Cancellations policy is detailed below.


The Buyer may cancel the goods at any time within the cancellation period by giving Boss Furnishings Ltd notice of the cancellation in writing or in another durable medium.

Cancellation period

Stock Items

(Delivery 7 - 14 days)

Any time up to seven working days following the delivery of the goods.

Special Items

(Delivery 14 - 28 days)

Goods that are not held in stock by Boss Furnishings Ltd and are ordered and/or manufactured specifically for the Buyer cannot be cancelled once the order has been accepted by Boss Furnishings Ltd.

Due to the intimate nature of Beds, mattresses, pillows, mattress protectors, duvets etc, these items are exempt from the statutory 7 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of hygiene any beds, mattresses, mattress toppers or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.

Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging.

The Buyer must retain the Goods and take good care of them until they are collected by Boss Furnishings Ltd or their agents.

The Goods must be unused, made available for collection and be in the original packaging and in the original condition at a time requested by Boss Furnishings Ltd (this request not to exceed 28days from the cancellation date)


Refunds on Goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 28 days of that written notice. All refunds will be made onto the same card details used to make the original purchase.

Refunds on Goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 28 days following that collection.


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